Cancellation & Refund Policies
1. Cancellation & Refunds
- If the cancellation is done by you 72 (seventy-two) hours before the check-in date, then only 75% of the amount paid therein shall be refunded.
- If the cancellation is done by you 24 (twenty-four) hours before the check-in date, then only 50% of the amount paid therein shall be refunded.
- If the booking is cancelled by you on the check-in date then no refund shall be granted and the amount will be forfeited.
- We reserve the right to cancel your booking at the time of check-in if in the opinion of Alkashray, we believe that you are not medically, physically or mentally fit. We shall refund 50% of the amount paid therein. You undertake to not raise any dispute or challenge of any kind.
- All refunds shall be made to the original payment method within 30 (thirty) days from the receipt of said cancellation.
- Any charges levied by the third party authorities for the transaction contemplated herein shall be borne and paid by you.
- In the event of any complaints by the other guest, warnings will be issued not to create disturbances, subsequent to two warnings you will be asked to remove yourself from the premises immediately and no refunds shall be issued to you for the remaining period.
- We reserve the right to cancel your bookings, at any time, without any liability, if in the sole opinion of Alkashray you have displayed an unpleasant or untoward behaviour towards staff and/or other guests and the balance amounts shall be forfeited.
- Alkashray reserve the right to cancel your booking/s immediately at any time, without any liability, in the event you are suspected or found to be indulged in any act/omission which is against the interest of Alkashray or unethical, immoral or illegal in nature.